Refund and exchange policy

Return and refund exchange policies vary by retailer, but they generally outline the conditions under which customers can return or exchange products and receive refunds. Key elements often include:

• Time Frame: Many retailers offer a 14 to 30-day window for returns or exchanges. 

• Condition of Items: Products typically need to be unused, in original packaging, and with all tags attached.  Specifies that non-faulty items should be unused and in a saleable condition with original packaging.

• Proof of Purchase: Receipts or order confirmations are usually required. H&M, for instance, requires proof of purchase for returns and exchanges.

• Refund Method: Refunds are typically issued to the original payment method. 

• Exceptions: Some items, like perishable goods or personalized products, may be non-returnable. 

• Return Shipping Costs: Policies differ on who bears the return shipping cost. Some retailers offer free returns, while others may deduct return shipping fees from the refund. 

It's important to check the specific return and refund policy of the retailer you purchased from, as policies can vary widely. Additionally, consumer protection laws in many countries provide certain rights regarding returns and refunds, especially for faulty or misdescribed goods.